by Last Updated on February 5, 2024 by Sohail Qaisar
Technology is made for one thing: to make everything easier. And although remote offices afford your various conveniences, you can boost it even more with providers like Freeje.
A powerhouse in the telecommunications industry today, it sure will be very useful in ensuring that everyone in your team is working at maximum efficiency. Remote work is one of the best things brought about by the internet, but it comes with some fallbacks.
For example, a simple and linear hierarchical system followed in a normal office setup would not yield the same productivity levels as a remote office. There are a lot of small interactions that we don’t normally think about that aren’t accounted for in designing the remote office.
And for this, you can implement VoIP solutions. These will help you improve the general efficiency and productivity of the staff. Here are some ways that you can do so:
1. Integrate phone systems for remote and on-site workers
One of the biggest issues that business owners tend to overlook is how they design communication. Particularly, they view on-site and remote workers as separate entities even though they’re part of the same organization.
The solution here is to get everything to the cloud. This way, everyone will be part of the same system, allowing everyone to automatically remove inefficiencies. More importantly, this fosters the spirit of a collaborative effort – a necessary ingredient to the success of any company.
VoIP lets you migrate your systems quickly and easily, removing any lag time that could dent your revenue. Audio and video conferences could be made much easier so your employees can find solutions to potential problems before they get worse.
The best part? They can stay connected even on the go. With business phone mobile apps endorsed by the provider, they can use their phones for these functions so they can stay on top of everything no matter where they are.
2. Keep track of employee performance
As much as you’d like to implicitly trust your remote staff that they’re working all the time, it’s still needed to ensure that you’re getting your money’s worth from their salaries.
Let’s say that you’re running a call center. How would you know about their efficiency? VoIP solves all that and even presents you summarized metrics so you could see a general picture. Of course, all calls are recorded so you could review them if needed.
But why should you care about keeping track in the first place?
- It helps you identify top performers. You can motivate them by presenting a bonus or recognizing them for their efforts. This will let the best of the best know that their perseverance is recognized.
- It helps see low-performers. If there are employees who have been consistently doing poorly, you’d be able to see why.
- It helps you improve the system. The goal of having a wealth of data is constant improvement. And doing so will automatically improve your ROI.
A smart entrepreneur is a data-driven one. And this will sufficiently help you make informed decisions.
3. Customize call routing options
Look around at the various providers offering their services today. You’ll find that call routing is one of the more basic features. However, as basic as it may be, it still has a lot of potential in ensuring your employees are being highly productive.
Here’s what we mean: if you’re using your remote staff for customer support, you’d want them to satisfactorily address the callers’ issues. But to prevent backlogs (or at least keep them to a minimum), you’d want them to be quick at it.
Paired with a call menu, your system can directly route calls to the department most apt to deal with the problem. It can be one of the options on the call menu as well so the caller doesn’t have to go through a series of agents before having their problem resolved.
In doing so, not only would your customer be more likely to give your company glowing reviews for quickly handling their problem, but you’d also save a lot of time.
Is optimizing with VoIP worth it?
Definitely! A simple yet powerful solution, you’d be able to make meaningful upgrades without shelling out a lot of cash. These are the best things about this remote office upgrade.
- Flexible. The needs of your organization change all the time, and VoIP can change along with you. You don’t need to stick with a static system that doesn’t respond to your current situation.
- Mobile. You or your staff can be anywhere in the world where VoIP services are available. Whether your staff is on a work-from-home setup or always in the field, you can trust VoIP to keep them updated.
- Easy. Most VoIP interfaces are user-friendly. This makes it easier for you to make changes on your own.
In itself, remote work is a cost-efficient solution. But with VoIP upgrades for optimization, you can further improve the gap between costs and revenues.
